Samsoor Return and Refund Policy for Online Products
Thank you for shopping with Samsoor. We want you to have a positive shopping experience, and we are committed to providing excellent customer service. Our Return and Refund Policy for online products outlines the guidelines and procedures for returning products and obtaining refunds. By making a purchase on our website, you agree to adhere to this policy.
Returns Eligibility:
1: To be eligible for a return, the product must be purchased directly from Samsoor official website.
2: The product must be unused, in its original packaging, and in the same condition as received.
3: Custom-made or personalized products may not be eligible for return unless they arrive damaged or defective.
Return Process:
1: If you wish to return an eligible product, please contact our customer support team within 3 days from the date of delivery. You can reach us through [samsoor@gmail.com/0314-5555555].
2: Our customer support team will guide you through the return process
3: Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, product arrived damaged).
Refund Process:
1: Once we receive and inspect the returned product, we will notify you of its status.
2: If the return is approved, we will initiate the refund to your original payment method within [45] business days or working days.
3: Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Damaged or Defective Products:
1: If the product arrives damaged or defective, please contact our customer support team immediately. We may request evidence of the damage or defect, such as photographs, to expedite the process.
2: We will arrange for the return of the damaged or defective product and offer you a replacement or a refund, as per your preference.
Non-Returnable Items:
1: Certain products, such as final sale items or items explicitly labeled as non-returnable, are not eligible for returns or refunds unless they are damaged or defective.
Cancellation Policy:
1: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
2: Once an order has been shipped, our return policy will apply.
Exchanges:
1: Unfortunately, we do not offer direct product exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item.
Changes to the Policy:
1: Samsoor reserves the right to modify this Return and Refund Policy at any time without prior notice. Any changes will be effective upon posting on our website.
2: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [Samsoor/0314-555555]. We are here to assist you and ensure you have a satisfactory shopping experience with us.
