Samsoor Shipping Policy
Effective Date: 02nd Aug 2023
At Samsoor, we are committed to providing exceptional service and ensuring a seamless shopping experience for our valued customers. This Shipping Policy outlines the details and procedures regarding the shipment and delivery of online items purchased from our website. By placing an order with us, you agree to comply with this policy.
Shipping Methods and Carriers: We offer various shipping methods to accommodate your needs. The available shipping options will be presented during the checkout process. The carriers we work with may include, but are not limited to, FedEx, UPS, DHL, TCS, LEOPARD and other reputable shipping partners also.
Order Processing Time: After placing an order, it will undergo a processing period before being shipped. The processing time typically takes 1 to 3 business days, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly extended. We strive to fulfill your orders as quickly as possible.
Shipping Timeframes: Shipping timeframes vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided during the checkout process, but please note that these are approximate (2 to 4 working days in Pakistan and internationally may take 10 to 20 days) and not guaranteed. The actual delivery time may be affected by unforeseen circumstances such as weather conditions or other delays beyond our control.
Shipping Rates: Shipping costs are free for the order above RS 3000/- within Pakistan and for International shipping cost are calculated based on various factors, including the destination, the weight of the package, and the chosen shipping method. The shipping charges will be displayed during the checkout process before the order is finalized. We occasionally offer free shipping promotions, so stay tuned for updates on such offers.
International Shipping: We offer international shipping to select destinations. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer. These charges may vary depending on the country's regulations, and we recommend checking with your local customs office for further information.
Tracking Information: Once your order is shipped, you will receive a confirmation email containing the tracking information. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
Order Tracking and Delivery: Our shipping partners will make every effort to deliver your package to the provided address. If you are unavailable at the time of delivery, the carrier may attempt redelivery or leave a notification for you to arrange a pickup. We are not responsible for any lost or stolen packages after the carrier confirms successful delivery.
Shipping Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues resulting from incorrect address information. If you need to make changes to your shipping address after placing an order, please contact our customer support immediately.
Order Splitting: In some cases, items from the same order may be shipped separately due to stock availability or logistics reasons. You will receive separate tracking information for each package if this occurs.
Order Cancellation and Changes: If you need to cancel or modify your order after it has been placed, please contact our customer support as soon as possible. We will do our best to accommodate your request, but order changes or cancellations may not be possible if the order has already been processed or shipped.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be published on our website, and the revised policy will apply to all orders placed after the effective date.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at Samsoor@gmail.com/0314-5555555.
Thank you for shopping with Samsoor. We appreciate your trust and look forward to serving you with excellence.
